Our Policy & Procedure

Services are by appointment only.

Cancellation Policy:

If you are unable to make your appointment, you can reschedule at any time. A credit card number is required at the time of booking. We do not provide refunds for cancelled or missed appointments. Cancellations can be made over the phone, via email, or by text.

For the booking of your pre-scheduled appointments, we charge your credit card for your upcoming service prior to your appointment. This will guarantee your appointment time. We prioritize your time with our providers at our Tennessee Location. We have found this approach allows for a focused time together, enhancing your treatment experience and addressing any questions you may have during the appointment.

Thank you for respecting and understanding our policy. To schedule an appointment at any of our locations, a deposit is required at the time of booking.

Payment Types: We accept debit cards, Visa, MasterCard, Discover, American Express, After Pay, Cash App, and Care Credit.

Refunds: Please note that no refunds or chargebacks are accepted on services or packages. A deposit and payment must be made prior to your appointment at all locations.

Health Conditions: Kindly inform us of any health conditions, allergies, or injuries that may affect your service.

Thank you for respecting and understanding our policy. To schedule an appointment at any of our locations, a deposit is required at the time of booking.

Gift Certificates

  • Our gift certificates are non-refundable.

  • Gift certificates should be used within 6 months of purchase or as noted on the expiration date.

  • Certificates may not be used to purchase or be exchanged for other gift certificates or cash.

  • We are not responsible for lost or stolen gift certificates.

  • Gift certificates purchased for any open house or special event with special pricing expire within 3 months.

Prices

  • Prices for services are subject to change on our website and menus without advance notice.

Terms and Conditions

  • Glowing + Grace® reserves the right to change these terms and conditions from time to time in its sole discretion.

Right of Refusal

  • Glowing + Grace® reserves the right to refuse service to any client for improper conduct.

  • Inappropriate conduct during a service will result in immediate termination of the service.

  • We reserve the right to define inappropriate conduct.

Privacy Policy

  • We don’t like spam and will not fill up your inbox with spammy sales.

  • We promise to keep your information protected and private. It will not be sold to a third party.